Cosen Saws Service Department
With over 80,000 saws sold worldwide since 1976, Cosen is building a name in the industry for not only having parts and trained service technicians available, but also for machine dependability. Cosen is proud to be able to offer service through our in-house Cosen band saw service team and certified contracted technicians throughout North America. With these resources we can provide service at your location, or for simpler issues, we have trained professionals available to answer your calls and to assist you with troubleshooting over the phone. At Cosen Saws we understand the importance of machine uptime, which is why we will go above and beyond to assist you with any machine questions you have. Our number one goal is to provide industry leading customer service. Please feel free to contact us with any questions or concerns. With Cosen, we are here when you need us.
Over-the-Phone Band Saw Troubleshooting
Anytime a person experiences a problem with anything mechanical or electrical, the first thing they want to do is call someone who knows the ends and outs of the product. This is no different with band saws and other industrial machinery. Cosen Saws offers one-on-one, over-the-phone band saw troubleshooting with a certified Cosen band saw service technician. They will work with you step-by-step to deduce the problem and to come up with a solution. Some fixes are simple while others may be more complex and require further in-person attention, but over-the-phone band saw troubleshooting is always the first line of defense when trying to solve a problem and plan ahead with your machine. Remember that while attempting to fix a problem with your Cosen Saw may be possible to do yourself, often times more problems can occur when inexperienced hands try to play hero. If you're unsure about anything, call a service technician before trying to fix the machine yourself.
* Remember to never attempt anything you're not comfortable doing. Safety first!
Phone troubleshooting is available Monday-Friday, from 8am to 5pm EST.
Scheduled Service Visits
Quite often customers can be directed and fix problems on their own with the help and guidance of an over the phone troubleshoot with Cosen technicians. But there are times where some fixes require actual Cosen expertise. Cosen offers an extensive national network of service technicians who are capable of working on and fixing your Cosen saw. Whether Cosen direct technicians or via a Cosen full service distributor, Cosen can easily arrange to have the help come to you! This service is not only offered in the United States, but also in Mexico and Canada as well. If you would like to schedule an in-house service visit, please contact the Cosen service department at the information listed below.
Band Saw Preventative Maintenance Programs
In order to insure and extend the life of your Cosen saw, routine maintenance and practices are needed to help insure maximum efficiency for the longest period of time possible. This can be done by following the Cosen Saws preventative maintenance checklist, which is available for download in the side menu above, or by enrolling in one of Cosen’s preventative band saw maintenance programs. Cosen Saws offers several PM packages you can take advantage of and can also develop one tailored to your specific needs. Contact Cosen band saw service to discuss package options. Whether on a monthly, quarterly, bi-annual, or annual basis, Cosen offers the service your desire and need to help insure your saws maximum efficiency and extended life.